Customer service and sales

The success of any company directly depends on sales and customer service provider’s knowledge and skills. If you want to be sure that your company’s employees have effective sales tools and can increase the revenue from each customer, meanwhile promoting customer loyalty, than this interactive training is for your company.

In each case of a corporate training, a study of the specificity of the company and its activities is being held and a program is being adapted to the needs of the company.

The main topics of the course

  • The service provider as an impression of perceptions creator about the company
  • Sales funnel and its application
  • Building relationships and trust with customers
  • Client Needs Assessment Techniques
  • Services / products presentation in accordance with customer’s specifications
  • Work with objections: objections as an expression of interest
  • Transaction closing features
  • Effective sales tools
  • Cross-selling and up-selling
  • Additional sales and service skills
  • Rules for working with “problematic” clients

 icon5-1Results

At the end of the course, participants will possess the secrets of long and loyal relationships building techniques with customers and effective sales tools, will gain productive face-to-face and phone service skills, as well as will get answers to all their questions.

icon3-1Duration

12 hours

Call us, if you are interested, and we will send an offer developed for your company.